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Christina Gotthard Graae

How do you get your employees to provide a better service?

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Om Christina Gotthard Graae

Christina Gotthard Graae is an independent consultant for companies within Service and Hospitality, with a particular focus on upselling as a natural part of the customer journey. The key, in short, is better service without additional costs. Christina Gotthard Graae has an HND HCIMA education and management experience in the hotel and restaurant industry. Here, the customers are called guests, but that does not change the fact that the decisive factor is how work is done to improve relationships. That "You hire based on professionalism and fire based on personality" is an important observation that she has made as a career advisor and recruitment consultant. Therefore, it is about influencing the employees' attitude towards customers and kick-starting a positive upward "Attitude, action and harvest spiral". A lecture with Christina Gotthard Graae provides, with a humorous approach, seasoned with experiences, a motivational boost and a starting shot for a successful change of attitude.

Emner

  • Management
  • Growth
  • Marketing and Sales
  • Service
  • Sales
  • Sales tools
  • Technology
  • Digitization

Tilgængelighed

Tilbyder fysiske og online ydelser

Anmeldelser af Christina Gotthard Graae

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Baseret på 2 anmeldelser

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1
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Kenneth Ingemand

09. januar 2019

DBC A/S

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Betina Christoffersen

29. august 2018

Køge Akutafdeling

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Christina er bare fantastisk!

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Videoer

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Hvordan får man sine medarbejdere til, at yde en bedre service? v/ Christina Gotthard