Conflict management

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Conflicts are signs of commitment. Understand the background and exploit the potential.

Conflict prevents you from achieving the results you otherwise would could have reached? They probably do, because with conflicts often comes one a number of other problems that many do not think about: • The employees and managers work less focused, because the disputes drain them too energy. And maybe they don't dare to ask questions colleagues in connection with their tasks • Conflicts and poor well-being in the workplace can often be read from the sick leave • If the conflicts are not resolved in time, it can end with that at least one employee quits. Contents: • When there is a conflict • How you can use the conflict ladder to decode, how serious the situation is • When can you solve it yourself? • When is conflict positive and when is conflict toxic? • How language, body language and behavior can get one discrepancy to escalate or that opposite. Benefits of lectures on conflicts During the lecture, the participants get an insight into when a conflict is positive or negative. You gain a common language and understanding of the mechanisms in conflicts. In this way, conflicts can be detected and handled while they are still signs of positive engagement.

Foredragsholder: Lise Terp

Varighed: 45 - 120 minutter

Emner: Behaviour, Change management, Communication, Conflict management, Cooperation og Management

Sprog: Dansk og Engelsk

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